SUPPORT CENTER

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How to Submit a Support Request

Please select the department that best matches your request and give us as much detail as possible.

The more information you give us, the quicker we can understand what you need and point you in the right direction.

When submitting your request, please include:

  • Your full name

  • Your email address

  • The programme or service you are part of

  • A short explanation of what you need help with

  • Any screenshots, links, or details that may help us understand the issue

General Support

For questions related to your programme, onboarding, community access, training, or general guidance, please choose the support option that best matches what you need.

Onboarding Support

Need help getting started?

Use this option if you are new and need assistance with your first steps, access, setup, next actions, or understanding where to begin.

This includes help with:

  • Getting started

  • Understanding your next steps

  • Accessing the correct platforms

  • Joining the right groups

  • Knowing who to speak to

  • General setup guidance

B2C Funnel Junkies

Choose this option if you are part of the B2C Funnel Junkies programme and need support with your training, journey, community, or programme-related questions.

This includes help with:

  • B2C Funnel Junkies programme questions

  • Training access

  • Community support

  • Programme guidance

  • Understanding your next steps

  • General B2C support

B2B Funnel Junkies

Choose this option if you are part of the B2B Funnel Junkies programme and need help with anything related to your business-building journey, client acquisition, sales process, or training path.

This includes help with:

  • B2B Funnel Junkies programme questions

  • Client journey support

  • Training access

  • Sales and outreach guidance

  • Business-building steps

  • Programme-related support

Funnel Junkies University

Choose this option if you are part of Funnel Junkies University and need help with your learning journey, classes, attendance, programme access, or university-related support.

This includes help with:

  • FJU programme questions

  • Class access

  • Learning support

  • Attendance questions

  • Student guidance

  • Programme structure

  • Next steps inside FJU

AI Agents

Choose this option if you need help with AI Agents, automations, AI tools, workflows, or anything related to building or using AI systems for your business.

This includes help with:

  • AI Agent setup

  • AI workflow questions

  • Automation guidance

  • AI tool support

  • Business AI use cases

  • Troubleshooting AI-related issues

Book Now

Inner Circle

Choose this option if you are part of the Inner Circle and need help with your membership, access, support, sessions, or next steps.

This includes help with:

  • Inner Circle access

  • Membership questions

  • Session guidance

  • Support requests

  • Community questions

  • Strategic guidance

Technical Support

For platform issues, technical setup, system access, integrations, billing-related technical questions, or account-related problems, please choose the support option that best matches your issue.

First Promoter

Choose this option if you need help with your First Promoter account, affiliate tracking, referral links, commissions, or payout-related questions.

This includes help with:

  • Accessing your First Promoter account

  • Finding or using your referral link

  • Tracking leads and referrals

  • Understanding commission status

  • Checking whether a sale or signup was tracked

  • Payout-related questions

  • Affiliate dashboard support

  • Referral campaign issues

  • Updating affiliate details

Domains

Choose this option if you need help with anything related to your domain setup, DNS records, domain connection, or domain troubleshooting.

This includes help with:

  • Connecting your domain

  • DNS setup

  • Domain errors

  • Domain verification

  • Website connection issues

  • Email/domain-related setup questions

Van X Funnels

Choose this option if you need help with your Van X Funnels account, funnels, automations, contacts, calendars, workflows, emails, or platform setup.

This includes help with:

  • Account access

  • Funnel issues

  • Workflow support

  • Calendar setup

  • Contact management

  • Email and automation support

  • General platform troubleshooting

Book Now

Lead Gen AI

Choose this option if you need help with Lead Gen AI, lead generation tools, AI-powered outreach, lead flow, or system-related issues connected to your lead generation setup.

This includes help with:

  • Lead Gen AI setup

  • Lead flow issues

  • AI lead generation support

  • Tool access

  • Troubleshooting

  • System questions

FJU LSM

Choose this option if you need help with the Funnel Junkies University Learning System or learning platform access.

This includes help with:

  • Login issues

  • Course access

  • Lesson access

  • Platform errors

  • Student portal questions

  • Learning system support

Cancellations

Choose this option if you need assistance with cancellation requests, refund queries, account closures, billing concerns, or questions about your agreement.

This includes help with:

  • Cancellation requests

  • Refund questions

  • Billing concerns

  • Account closure support

  • Programme agreement questions

  • Payment-related queries

How can we help you today?

Quick links to support for tech, affiliates, Facebook, and general info.

P.S. If you haven’t joined our Skool community yet, jump in — we post fixes, updates, and support tips there first.

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This allows us to:

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Trending Questions

Skip the wait. Find immediate answers to the most frequent technical setups and billing inquiries from our users.

How do I update my billing information?

Navigate to Settings > Billing within your dashboard. From there, you can add new payment methods, update your default card, and view past invoices seamlessly.

Why is my custom domain not connecting?

DNS propagation can take up to 48 hours. If it has been longer, ensure your A record points to our IP address and your CNAME is correctly configured for your 'www' subdomain.

How can I upgrade or downgrade my plan?

You can change your subscription tier anytime from the Billing page. Upgrades take effect immediately with a prorated charge, while downgrades apply at the start of your next billing cycle.

What happens to my data if I cancel?

If you decide to cancel, your funnels will go offline at the end of the billing cycle. Your data is securely retained for 90 days in case you choose to reactivate, after which it is permanently deleted.

Where do I find my API keys for third-party integrations?

Your API keys are located under Settings > Developer. Remember to keep your secret keys private and never expose them in client-side code.

Not Sure Where to Go?

No problem.

Choose General Support and briefly explain what you need help with.

Our team will make sure your request gets sent to the right department.